Shipping & Delivery
When will my order ship?
Most in-stock orders ship within 1–3 business days. For pre-order items, shipping timelines will be indicated on the product page.
If an order contains both in-stock and pre-order items, we may hold the order and ship everything together unless otherwise noted.
When Will I Receive Tracking Info?
Customers receive tracking information once their order ships.
When will pre-order items ship?
Any preorder or backordered items will have the estimated shipping timeframe listed on the product page (ex. 2–3 weeks).
My package is lost. What can be done for me?
If your package is marked as delivered but cannot be found, please check with neighbors and the shipping carrier first.
If it's still missing, we'll work with you on a case-by-case basis to find the best solution.
My Item Arrived Damaged. What can be done for me?
If we send the wrong item or a product arrives damaged, we'll replace it at no additional cost.
How can I update my shipping address?
Customers are responsible for providing the correct shipping address at checkout. We process orders quickly and may not be able to update an address once your order is placed.
If you need to update a shipping address, please contact us immediately.
Returns & Exchanges
Returns
Returns and exchanges are accepted within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition with original tags/packaging.
Shipping & Handling Fee
Customers are responsible for return shipping costs unless the return is due to our mistake (wrong item, damaged item, etc.).
Refunds
Refunds will be issued to the original payment method once the returned item has been received and inspected.
Final Sale Items
Sale, clearance, and limited-edition items are final sale unless they arrive damaged or incorrect.
